RCBS customer service, again.

[*Paladin*]

Years ago I bought an old used RCBS Reloader-Special press on Ebay. When it arrived, I was pretty disappointed. I had been rode hard and put away wet. Rusted badly and the ram was a little sloppy in the frame, so even when lubed, it would chatter pretty bad. I figured I'd see if RCBS could rebuild the press, so I e-mailed them. They replied back and said to send it to them and they'd take a look. About 3 weeks later a brand new Reloader-Special (RS5) showed up at my front door, no charge. I was a pretty happy customer!

They did, however, kind of shaft me on a set of .270 Win dies. The sizing die has been a big pain in my ***. It doesn't look scratched, but even normally lubed cases will get stuck every now and then. I'd never had a problem w/ an RCBS sizing die, so I sent it in to them to have them look at it. They "polished" it and returned it to me. It's still a crappy sizing die, and sizes hard, to the point when extracting the case from the die the shell holder dang near rips off the rim. I guess I just got the one that fell off the turnip truck with this sizing die. I have many, many other sets of RCBS dies and the rest of them are great.

[chris112]

They can be a little annoying in that regard, but it is an annoying that their customer seem to have no trouble learning to live with.

[Shiloh]

Few are as good as RCBS. Dillon is one, and there are others. RCBS is truly one of the best in customer service.

Shiloh

[peerlesscowboy]

I just got off the phone with RCBS customer service, the die parts I needed are on the way........no charge.

John C. Saubak

[curiousgeorge]

I have had so many positive experiences with RCBS customer service that I buy every "Green" tool that I can.

To " Dora Paul " - we all are going to miss you, but enjoy your retirement.

Steve

[beladran]

last year i bought a RCBS comp pistol powder thrower from midway. Well when it got to the house i opened the box and all that was in it was the metal housing and powder holder. all the guts were missing and the throwing handle.. i called rcbs told them what happened and ups showed up three days later with all the parts i was missing no charge. Great people to deal with and one of the few companies that customer support still speaks english AAA++++

[midnight]

Over a year ago I bought the RCBS chargemaster. Used it once and it worked fine. The next time it wouldn't calibrate. Called RCBS and we wemt through the whole calibration procedure on the phone & still wouldn't work. He said send it back. I did and had a new one in a week. Been working fine ever since. Can't ask for better customer service. Nice to get a rep who actually knows what he's talking about. Thats a rarity now days.

Bob